Acceptance of terms

By accessing and using the Youcentric Care Group website, you acknowledge that you have read, understood and agree to be bound by these terms and conditions. If you do not agree to them, please do not use this website.

These terms may be updated from time to time. Continued use of the website following any change constitutes acceptance of that change, so we encourage you to review them periodically.

About Youcentric Care Group

Youcentric Care Group is an allied health provider delivering occupational therapy and allied health services. Our occupational therapists are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and practise in accordance with the standards and guidelines of the Occupational Therapy Board of Australia.

Website content disclaimer

• Website content is educational and informational in nature
• It is not a substitute for individual assessment by a qualified occupational therapist
• No practitioner-client relationship is created by viewing this website
• Information may not apply to your specific circumstances
• You should always seek individualised professional advice

No professional-client relationship

Using this website, including submitting an enquiry or a referral request, does not create an occupational therapist-client relationship. That relationship is established only once you have entered into a formal service agreement with us and services have commenced.

Clinical decisions

Do not delay seeking professional advice, or disregard advice you have been given, on the basis of information on this website. If you have specific health or functional concerns, contact a registered health professional or your GP.

NDIS information

Any information on this website relating to the National Disability Insurance Scheme is general guidance only. NDIS rules, pricing and policies change. For the most current and accurate information, refer to:

• ndis.gov.au
• NDIS Quality and Safeguards Commission
• Your own NDIS plan, plan manager or support coordinator

We do not guarantee that NDIS information on this website is current or complete.

Intellectual property

• Text, images, graphics, logos and design elements are owned by Youcentric Care Group or used under licence
• The Youcentric Care Group name and logo are trademarks of Youcentric Care Group
• You may view and download content for personal, non-commercial use only
• You may not reproduce, distribute, modify or republish any content without written permission
• Unauthorised use may breach copyright, trademark and other applicable laws

Limitation of liability

No warranties

This website is provided “as is”, without warranties of any kind, express or implied. We do not warrant that the website will be available without interruption, that it is free from errors or harmful components, or that information on it is complete, accurate or current.

Exclusion of liability

To the maximum extent permitted by law, Youcentric Care Group is not liable for loss or damage arising from your use of or reliance on information on this website, any errors or omissions in it, technical issues or downtime, unauthorised access to your data or systems, or any decision made or action taken based on website content.

Maximum liability

Where liability cannot be excluded, our maximum aggregate liability to you is limited to $100 AUD. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Third-party links

This website may link to external websites for your convenience. We do not endorse or take responsibility for their content, are not responsible for their privacy practices, and do not guarantee the accuracy or availability of linked content. We encourage you to review the terms and privacy policies of any site you visit.

Privacy

Our collection, use and disclosure of personal information through this website is governed by our Privacy Policy and the Privacy Act 1988 (Cth).

By using this website, you consent to the collection of non-identifying usage data such as pages visited and browser type, the use of cookies for website functionality and analytics, and the collection of personal information you voluntarily provide through enquiry forms.

Acceptable use

When using this website, you agree not to:

• Use it for any unlawful purpose
• Attempt to gain unauthorised access to any part of it
• Interfere with its proper functioning
• Transmit viruses or other harmful code
• Harvest or collect information about other users
• Reproduce or redistribute content without permission
• Submit false or misleading information

Service terms

These terms apply to your use of this website only. If you engage Youcentric Care Group for occupational therapy, those services are governed by your individual service agreement, our organisational policies (available on request), the NDIS Terms of Business where you are an NDIS-funded participant, and applicable professional and regulatory requirements.

Professional standards

Youcentric Care Group practises in accordance with the NDIS Code of Conduct, the Occupational Therapy Board of Australia Code of Conduct, the Occupational Therapy Australia Code of Ethics, and the Health Practitioner Regulation National Law.

All occupational therapists providing services through Youcentric Care Group hold current AHPRA registration, which anyone can verify at ahpra.gov.au.

Complaints

If you have a complaint about this website or our services, please contact us, and see our Feedback and Complaints page for how we handle it. You also have the right to contact the NDIS Quality and Safeguards Commission on 1800 035 544, or AHPRA on 1300 419 495.

Governing law

These terms are governed by the laws of New South Wales, Australia, and you agree to submit to the exclusive jurisdiction of the courts of New South Wales for any dispute arising from your use of this website.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

Contact us

Youcentric Care Group
ABN 61 673 678 325
Phone: 1300 316 664
Email: [email protected]

A copy of these terms is available on request: call 1300 316 664 or email [email protected]. See also our Privacy Policy, Referral Policy and Feedback and Complaints policy.