Frequently Asked Questions

Find answers to common questions about our occupational therapy services, referrals, and how we can help you.

General Questions

What is Occupational Therapy?

Occupational therapy helps people of all ages participate in everyday activities. Our OTs assess how illness, injury, or disability affects your daily life and provide practical solutions to improve your independence at home and in the community.

Do you offer in-home services?

Yes, all our assessments are conducted in your home. We travel across Greater Sydney to deliver expert OT services where you’re most comfortable.

What areas do you service?

We cover Greater Sydney including South West Sydney, Inner West, Canterbury-Bankstown, Western Sydney, and surrounding areas. Contact us to confirm coverage in your area.

How do I make a referral?

You can refer online through our website, call us on 1300 316 664, or download our referral form. We accept referrals from individuals, families, GPs, support coordinators, and aged care providers.

NDIS Questions

Are you an NDIS registered provider?

We work with Plan-Managed and Self-Managed NDIS participants. Contact us to discuss how we can support your NDIS goals.

What NDIS services do you provide?

We provide functional assessments, home modifications, assistive technology recommendations, SIL/SDA assessments, and mental health OT support under various NDIS categories.

Can you help with my NDIS plan review?

Yes, we provide detailed assessment reports and evidence to support your plan review and funding requests.

Aged Care Questions

Do you work with Home Care Packages?

Yes, we work with clients on Home Care Packages (HCP) and Commonwealth Home Support Programme (CHSP) to provide OT assessments and recommendations.

Can you help with aged care assessments?

Yes, we provide functional assessments to support ACAT assessments, Home Care Package applications, and residential care planning.

Costs & Payment

How much do your services cost?

Costs vary depending on the assessment type and complexity. Contact us for a quote specific to your needs.

What payment options do you accept?

We accept NDIS (Plan-Managed and Self-Managed), Home Care Packages, Medicare (with GP referral for eligible services), private health insurance, and private payment.

Do you offer Medicare services?

Yes, some of our services are available under Medicare with a GP referral and care plan. Contact us to check eligibility.

Still Have Questions?

Our team is here to help. Get in touch today.